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Accommodation Policies
In our experience, those organisations that have the vision to appoint a specialist hotel management company such as The Solutions Company, never turn back. This appointment is the critical turning point in an organisation's move towards achieving the greatest benefits and leverage from this spend.
The adoption of a policy that is clearly communicated to all staff allows all parties to understand what is expected of them and provides everyone involved with the framework from which to work.
Important considerations:
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• Ownership |
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• Realistic budgets |
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• Savings |
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• Clear transparent MI |
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• User confidence |
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• Managing expectations |
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• Policy consistency |
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• Controlled risk management |
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• Best practice |
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• Complaints policy – Clear, quick and confidential |
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• Control |
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• Rate & room availability |
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• Guidelines & Parameters |
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• Implementation / Control & Policing / Evolution |
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• Communication |
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Points to think about:
• Remember, it is your Policy?
• Who is going to police your policy?
• How is the tone of the policy? Too formal or not formal enough?
• Will it be mandated and subsequently policed by your agent?
• How will it be communicated throughout your business?
• Should it be from you or the agent?
• What policy guidelines do you already have in place/is this doubling up on existing documentation?
• What else would you like to be included within the policy for staff guidance – Staying with friends &
family, Leisure, Partners etc.
• How well does this ‘fit’ with your culture and what changes would need to be made to allow its
implementation?
• Is there too much or too little detail? |
